Contact Us

CONTACT
contact@21apollo.com

CUSTOMER SUPPORT HOURS

Monday-Friday 9:00AM-5:00PM GMT

Excluding the weekend and major holidays.

Frequently Asked Questions

ORDER RELATED

CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN PLACED?

Once an order is placed, it cannot be modified. Please contact us immediately if you need assistance.

I ENTERED THE WRONG SHIPPING ADDRESS. HOW CAN I FIX IT?

If the order hasn’t shipped, contact us immediately to update your address.

HOW DO I CANCEL MY ORDER?

Orders can only be canceled before they are shipped. Please contact us as soon as possible if you need to cancel.

HOW DO I KNOW MY ORDER IS CONFIRMED?

You will receive an order confirmation email once your order is processed.

WHEN WILL I RECEIVE MY ORDER?

UK: Next-day delivery
Europe: 3-5 business days
Worldwide: 4-7 business days

CAN I CHANGE MY SIZE OR STYLE AFTER ORDERING?

Changes cannot be made once the order is placed. You can return the item and place a new order.

I PLACED MULTIPLE ORDERS, CAN THEY BE COMBINED?

Orders cannot be combined once placed.

MY PACKAGE IS BEING RETURNED TO SENDER. WHAT SHOULD I DO?

Contact us for assistance if your package is being returned.

WHY WAS MY ORDER CANCELED?

Orders may be canceled due to stock or payment issues. You will be notified if this occurs.

MY TRACKING SAYS MY ORDER WAS DELIVERED, BUT I HAVEN’T RECEIVED IT. WHAT NOW?

Please check with your carrier or neighbors. Contact us if the issue persists.

RETURNS AND EXCHANGES

HOW DO I RETURN AN ITEM?

Contact us within 7 days of receiving your order to initiate a return.

WHAT IF MY ITEM IS DAMAGED?

Contact us within 7 days with a photo of the damage for assistance.

CAN I RETURN ITEMS I BOUGHT ONLINE IN-STORE?

Returns for online purchases are by mail only.

CAN I RETURN SECOND-HAND ITEMS?

Second-hand items are final sale and cannot be returned or exchanged.

CAN I RETURN LIMITED EDITION OR COLLABORATION ITEMS?

Limited edition or collaboration items are non-returnable.

HOW DO I GET A REFUND?

Refunds are issued to the original payment method after item inspection. Allow 7-10 business days for the refund to reflect.

CAN I EXCHANGE MY ITEM IF IT DOESN’T FIT?

We do not offer exchanges. Please return the item for a refund and place a new order.

HOW DO I KNOW IF SOMETHING WILL FIT ME?

Please refer to our size guide for accurate sizing information.

IF SOMETHING IS SOLD OUT, WILL IT BE RESTOCKED?

Sign up for notifications to be alerted when sold-out items are restocked.

SHIPPING AND INTERNATIONAL ORDERS

DO YOU SHIP INTERNATIONALLY?

Yes, we ship to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

HOW DO I TRACK MY ORDER?

You will receive a tracking number via email once your order ships.

CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?

If your order hasn’t shipped, contact us to update your address.

WHAT IF MY SHIPMENT IS DELAYED?

Check the tracking status. Contact us if you need assistance.

WILL I HAVE TO PAY CUSTOMS OR TAXES ON INTERNATIONAL ORDERS?

No, you will not need to pay customs duties or taxes on international orders.

GIFT AND SPECIAL ORDERS

IF MY ORDER IS A GIFT, WILL THERE BE A PRICE INCLUDED IN THE PACKAGE?

No, we do not include price information in gift packages.

DO YOU OFFER GIFT RECEIPTS OR GIFT CARDS?

Yes, we offer gift cards. Please check our website for details.

IF I RECEIVED A GIFT, CAN I RETURN OR EXCHANGE IT?

Gift returns are accepted under the same conditions as regular returns.

CAN I GET FREE STICKERS?

Stickers may be included with some orders, but we don’t offer them on request.

PAYMENT AND ACCOUNT RELATED

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit cards, PayPal, Apple Pay, and Google Pay.

CAN I USE A DISCOUNT CODE?

Yes, discount codes can be applied during checkout.

WHAT IF THERE’S A PROBLEM WITH MY PAYMENT?

Check your payment details and try again. Contact us if the issue persists.

CUSTOMER SUPPORT

WHEN WILL I HEAR BACK FROM CUSTOMER SUPPORT?

We aim to respond within 3 business days.

HOW DO I CONTACT CUSTOMER SUPPORT?

Email us at contact@21apollo.com, and we will assist you as soon as possible.